Helena Lepp is a digitalisation expert at African Union-European Union (AU-EU) Digital for Development (D4D) Hub, an EU-funded project that supports African institutions to create an enabling environment for an inclusive digital transformation. Prior to joining the AU-EU D4D Hub team, Helena worked for nearly ten years in the Estonian public sector in a variety of roles in the digital public services field, including business analyst, project manager, policy advisor and team lead. In her latest position as Digital Service Development Director at the Estonian Government CIO Office, she led the design and development of user-centric e-services, notably life event-based and proactive public services.
The discussion will focus on the preconditions, needs and challenges in developing human-centric and effective digital public services in Africa. The session aims to share practical experiences, good practices and lessons learnt based on real-life examples of developing digital public services in different African countries. This session is organised by the AU-EU D4D Hub, an EU funded project that supports African institutions to create an enabling environment for an inclusive digital transformation.